Imperfect Surprise Candle

Yes. All products sold on our platform are both designed and made in Quebec, following strict criteria for origin and production.

The order processing time is generally 1 to 2 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number.

Yes. As soon as your package is shipped, you will automatically receive a tracking number provided by the carrier.

Shipping is free for all orders of $50 or more (before taxes) shipped within Quebec. Fees apply for smaller orders and for deliveries elsewhere in Canada. Please refer to our shipping policy for full details.

Yes. All online orders can be picked up at our Brossard store located in Mail Champlain.

Address: 2151 Boul. Lapinière, Brossard, Quebec J4W 2T5.

Some products are shipped directly by our partner merchants as part of our partnered delivery model. As a result, you may receive your order in multiple separate packages.

If your order has not yet been shipped, please contact us promptly at bonjour@signelocal.com. We will do our best to accommodate your request.

No. If you selected the “This is a gift” option at checkout, our team will make sure all price tags are removed.

Absolutely. By selecting the “This is a gift” option, you can add a personalized message, which we will include in the package.

Not necessarily. While many of our online products are available in our physical stores, some items are exclusive to our online platform or may be out of stock in certain locations. Availability can vary by store and change frequently.

Yes. For any corporate or special orders, please contact us at corporatif@signelocal.com. We will be happy to assist you with your project.

Yes. We offer both physical and digital gift cards, redeemable online and in-store. A great way to introduce local products!